Onboarding and set up

Onboarding is a two-tier process. First, you need to set up your account. Second, our support team will reach out to you.

Before following the onboarding process, you can read the common questions before onboarding. You can set up your m19 account by following the steps below:

  1. Register on the m19 dashboard with your Amazon credentials.
  2. If you manage multiple accounts and use many credentials, gather all your account into the main account
  3. If you have a seller(s) account(s), delegate the MWS token
  4. Switch the status of the account you want to use m19 for to Pull stats. (free plan)
  5. Wait until the data has been downloaded. Refresh the dashboard and check that you have stats to know when it is downloaded. One hour should be enough.
  6. If you want to activate full automation for the first time, create your subscription

  7. If you have a vendor(s) account(s), add your product to your catalogue
  8. If you want to activate or deactivate full automation afterwards, add or delete a marketplace to your billing plan

Once you paid your subscription for full automation

Our customer success team will send you an email to let you book an onboarding call. This is the first day of your journey with us! Here are the 2 steps of it :

  1. During the first 30 days: We check your account after 2, 10, and 30 days to ensure everything is going well and you understand how m19 works.
  2. After the 30th day: You will be autonomous but we are still ready to help you. We will still check your account sometimes, answer your questions and ask for your feedback.

After our onboarding call, you can read the common questions an onboarding.

Of course, you will have access to our help centre. We encourage you to check the help centre before emailing us.

 

"m19 provides cutting-edge advertising PPC software to help sellers manage their Amazon PPC campaigns. Amazon advertising can be challenging when you only have basic marketing skills. That's why we created a machine learning engine that can do the work for you. 

With m19, you only have to think about your Amazon PPC strategy and guide the AI toward your goals. The AI then acts following your instructions: create ad campaigns, collect all relevant keywords, adjust bids on a daily basis, protect your brand from the competition and show you the results on an easy-understanding dashboard. 
In other words, cut the operations, just think about how to sell on Amazon and most of all, how to become the best seller in your market."